Contact

General Inquiries

info@builtbyswift.com
For support, bicycle component compatibility, and gear questions
support@builtbyswift.com
To inquire about a specific order
orders@builtbyswift.com
For shop hours and retail store related questions
adventureheadquarters@builtbyswift.com

 

Holler at us

206.397.8638

 

Hours of operation

Manufacturing studio

Monday thru Friday 9-5pm

 

Shop hours

Thursday + Friday 4-7pm
Saturday noon to 5pm

 

FAQ

Materials and Design
Are your bags fully waterproof? The short answer is no. The long answer is that we sew our baggage and thus can’t tout full waterproofing. We do a stupendous job weatherproofing our baggage through design and material choices. When moisture enters our bags, it is through the seams, not through the textiles themselves. Can I waterproof my bags? We recommend using Silicone Seam Sealer products that are made for the outdoor industry. Applying seam seal when the bags are new and clean is ideal. You will need to disassemble the mounting hardware on your panniers in order to pull the bags inside out. Our design is simple and only requires a phillips head screw driver and an 8mm wrench!

Care and Cleaning
How to clean Cordura? Hose off your baggage, and spot clean using a gentle liquid soap. Make sure your bags are 100% dry before storing to avoid mildew. How to care for X-Pac: X-Pac should not be machine washed or dried. For cleaning, we recommend mild soap with soft cloth or sponge, and rinse with fresh water. In the unlikely case that the fabric tears, there is no patch that will stick well to the X-Pac. You would need to sew a reinforcement patch over the tear, with the same fabric as used in the bag, folding edges under.

Custom Patterning
Swift Industries no longer offers custom patterning. We do not make pattern changes to our stock models. We updated this policy because our production team is running full tilt on our own makes and models. Additionally, charging for the time and resources required to draft a one-off product was exorbitant and we felt bad about it.

What’s the difference between customization and custom patterning? Customization is selecting from predetermined colors and components offered by Swift Industries on our web-store. Custom patterning involves drafting entirely new patterns to create a product. Patterning is time consuming and requires incredible skill. We have the skill. We don’t have the time. Sorry!

Ozette Rando Bag
Check out the Swift Industries Rando Lexicon to learn more about randonneuring, and the Ozette Rando Bag, racks, and to get the full breakdown of how to select a decaleur.

Bag Installation
What tools do I need in order to install my decaleur onto the Ozette Rando Bag? You will need to punch holes in your Ozette to install your decaleur. For best results, we recommend using a soldering iron. Feed your hardware through the body of the bag as well as the coroplast insert to stiffen your bag. How do I measure the placement of my decaleur on my Ozette Rando Bag? Install both your decalur and your randonneur rack on your bicycle. Then place the Ozette Rando Bag on the rack and mark precisely where the mounting holes intercept your bag. Measure twice, cut once!

Rack Integration

Is the Swift Industries Ozette Rando Bag compatible with the Velo Orange Integrated Decaleur Racks? The Large Ozette is the perfect fit for both of the Velo Orange integrated decaleur models. The Small Ozette Rando Bag requires a half inch modification to the integrated decaleur racks – you, or your local shop, will need the tools to chop through metal to make it fit. It works, we’ve done it!

Zeitgeist Saddle Bag
Can I use the Zeitgeist Saddle Bag as a handlebar bag? You can do whatever you want, John Wayne style. But Swift wouldn’t recommend putting the Zeitgeist Saddle Bag up front. The bag is designed to stow under the seat, and is shaped accordingly. Unless you have a long stem, your bag will sag into your fender/wheel

Panniers
Can I buy a single pannier? Yes, we now offer the Roanoke Backpack Pannier, a stock single pannier that is available in Roll Top or Mini Roll Top sizes. Can I add a backpack conversion to an already made Swift Industries Pannier? If your Roll Top Pannier was purchased before November 1st, 2015, a backpack can not be added to your panniers. All Roll Top and Mini Roll Top Panniers purchased after November 1st, 2015 are backpack-conversion-ready! You may purchase a DIY backpack conversion kit to make your bags convertible.

Backpack Conversion Installation Instructions

Read up on how to install your backpack conversion kit here.

 

 

Returns
All customized baggage, discounted items, and seconds sales are final. ReadyMade baggage, stock parts and gear may be returned within 30 days, as new. Swift Industries will not refund used or worn baggage and parts.
All return-shipment fees will be paid by the customer.

Warranty and Repairs
We will gladly mend or replace Swift Industries baggage free of charge if our craftsmanship or material is flawed. Your baggage will be repaired or exchanged as needed. Please be in touch so that we can assess the issue and its warranty coverage. Not covered by warranty is damage caused by improper use or care, daily wear and tear, or damages due to accidents.

Non-Warranty Repairs – Repairs not covered under warranty are priced according to the complexity of the repair.
We love to repair Swift Industries bags to prolong their life!

Warranty shipping is paid by Swift Industries. Repair shipping is paid by the customer.

Contact support@builtbyswift.com to process a return.