FAQ

Materials and Design
Are your bags fully waterproof? The short answer is no. The long answer is that we sew our baggage and thus can’t tout full waterproofing. We do a stupendous job weatherproofing our baggage through design and material choices. When moisture enters our bags, it is through the seams, not through the textiles themselves. Can I waterproof my bags? We recommend using Silicone Seam Sealer products that are made for the outdoor industry. Applying seam seal when the bags are new and clean is ideal. You will need to disassemble the mounting hardware on your panniers in order to pull the bags inside out. Our design is simple and only requires a phillips head screw driver and an 8mm wrench!

Care and Cleaning
How to clean Cordura? Hose off your baggage, and spot clean using a gentle liquid soap. Make sure your bags are 100% dry before storing to avoid mildew. How to care for X-Pac: X-Pac should not be machine washed or dried. For cleaning, we recommend mild soap with soft cloth or sponge, and rinse with fresh water. In the unlikely case that the fabric tears, there is no patch that will stick well to the X-Pac. You would need to sew a reinforcement patch over the tear, with the same fabric as used in the bag, folding edges under.

Custom Patterning
Swift Industries no longer offers custom patterning. We do not make pattern changes to our stock models. We updated this policy because our production team is running full tilt on our own makes and models. Additionally, charging for the time and resources required to draft a one-off product was exorbitant and we felt bad about it.

What’s the difference between customization and custom patterning? Customization is selecting from predetermined colors and components offered by Swift Industries on our web-store. Custom patterning involves drafting entirely new patterns to create a product. Patterning is time consuming and requires incredible skill. We have the skill. We don’t have the time. Sorry!

Patches
Have your own patch you’d like to add? We can add your personal smaller patches to our custom made bags only. Please contact us at info@builtbyswift.com for details regarding patch size, placement and shipping of your patch before placing your order.

Returns
All customized baggage, discounted items, and seconds sales are final. ReadyMade baggage, stock parts and gear may be returned within 30 days, as new. Swift Industries will not refund used or worn baggage and parts.
All return-shipment fees will be paid by the customer.

Contact support@builtbyswift.com to process a return. Or follow this link to get started.

Warranty and Repairs
We will gladly mend or replace Swift Industries baggage free of charge if our craftsmanship or material is flawed. Your baggage will be repaired or exchanged as needed. Please be in touch so that we can assess the issue and its warranty coverage. Not covered by warranty is damage caused by improper use or care, daily wear and tear, or damages due to accidents.

Non-Warranty Repairs – Repairs not covered under warranty are priced according to the complexity of the repair.
We love to repair Swift Industries bags to prolong their life!

Warranty shipping is paid by Swift Industries. Repair shipping is paid by the customer.

Contact support@builtbyswift.com to process a return. Or follow this link to get started.