SUPPORT
We would love to hear from you! If you have questions on product compatibility, fit questions or general stoke, please don’t hesitate to reach out! We try to respond to all messages within 24 business hours. Current Customer Service operating hours are Monday -Friday 8:30am – Noon PST
- Call us at 206.397.8638 (Monday -Friday 8:30am – Noon PST)
- EMAIL us through our CONTACT FORM
RETURNS
All products purchased through builtbyswift.com may be returned for refund within 30 days of purchase so long as the product is in new condition. Used or modified products will not be accepted for refund. All shipping fees will be paid by the customer. Please follow the submission process below to initiate a return.
- Submit order number and reason for return via the CONTACT FORM
- A return shipping label will be provided to mail the return back.
- Once received, We will issue a refund minus the return shipping cost.
EXCHANGES
All products purchased through builtbyswift.com may be exchanged within 30 days of purchase so long as the product is in new condition. Used or modified products will not be accepted for exchange. All shipping fees will be paid by the customer. Please follow the submission process below to initiate a return.
- Submit order number and product you’d like to exchange via the CONTACT FORM
- A return shipping label will be provided to mail the return back.
- Once received, we will issue a gift certificate for the total amount of your order minus the return shipping cost.
- Submit your new order through the website using the gift certificate provided.
WARRANTY
We’re incredibly proud of the quality of our products and offer warranty against defects in materials and/or workmanship. Items deemed eligible for warranty coverage will be replaced or repaired at the discretion of Swift Industries to the original owner on all products purchased directly through Swift or an authorized dealer. Please follow the submission process below to initiate a warranty submission. (If you are submitting a warranty for zipper failure, please read the “CARE AND CLEANING” section below before submitting your warranty.)
- Submit photos, order number/receipt and detailed description of defect via the CONTACT FORM
- Product will be evaluated and If deemed eligible for warranty, A return shipping label will be provided to mail the defective product back.
- Once received, We will either repair or replace the defective item and ship promptly at no additional cost.
REPAIRS
We are happy to offer repairs in house to prolong the life of our bags! Due to the variable nature and cost of repairs, we ask that you fill out the CONTACT FORM to request a repair. We will reply with an estimated cost in 24-72hrs. Turn around time is typically 2 weeks upon receipt of the product.
SHIPPING
We are pleased to offer free shipping as an option on all domestic orders over $225 (some restrictions may apply). The method for free shipping will be at the shipper’s discretion (i.e. economy). We cannot accommodate special shipping requests on free shipping.
We are NOT responsible for stolen or lost packages. If your package says it has been delivered but it hasn’t, feel free to contact us and we’ll do our best to help. However, we strongly recommend that you contact the carrier to inquire about your package. We do offer signature confirmation for an additional fee on our domestic orders. Also, it may be a better option to ship to a workplace or a package holding service location.
INTERNATIONAL SHIPPING
All International orders are final sale and not eligible for returns or exchanges.
International customers are responsible for all taxes and customs duties that go along with a package. We will not declare any item as a gift or under declare its value to save on customs. Shipping times, especially international shipping times, can be quite variable. Please be patient and know that the carrier is working to get you your stuff as fast as they can. Be sure to check out the Dealer Locator to see if there is a Swift dealer in your country who can fill your order.
CARE AND CLEANING
We use some of the highest quality zippers available but failure due to normal wear and tear can happen. In order to prevent failure and keep zippers running smoothly they need lubrication. We recommend Zipper Ease or other similar products on a yearly basis. If you do have a zipper failure, please clean the teeth with a brush and apply Zipper Ease before submitting a warranty/repair request.
For cleaning, we recommend mild soap with a soft cloth or sponge and rinse with fresh water.
In the unlikely case that the fabric tears, we recommend patching with GEAR AID Tenacious Tape or sewn on a patch. We do not recommend iron on patches.
SOME ASSEMBLY REQUIRED
Most of our bags are shipped flat and may require minor assembly to give the bag its shape. Some packages include a piece of plastic that gets inserted into a special sleeve in your bag—make sure you keep it safe and check the videos out on the product page for instructions on how to insert.
Assembly Videos Can be found Here
