We would love to hear from you! If you have questions on product compatibility, fit questions or general stoke, please don’t hesitate to reach out! We try to respond to all messages within 2 business days. Customer Service operating hours are Monday-Friday 10am – 4pm PST, except on recognized holidays.

Before submitting your ticket, please review our FAQ's below.

>SUBMIT A CUSTOMER SERVICE TICKET <

December 2024: Due to an oversight in our recent website migration, our historical customers are receiving auto-triggered product-review requests that claim a purchase was made 14 days prior. You can dismiss the requests, and rest assured that there are no associated transactions. We apologize for the confusion!

Most promo codes, including Subscription Offers and Industry Discounts are not applicable during online sales. If your code is not working during a sale, you will find it re-activated after a sale has ended.

Email and SMS subscribers receive a one-time code (amount varies as promos may change). The subscription code may not be used with sales or other promos, and can not be applied to orders retroactively.

All products purchased through builtbyswift.com may be returned for refund within 30 days of purchase so long as the product is in new and unused condition. Used or modified products will not be accepted for refund. All shipping fees will be paid by the customer.

Process A Return / Exchange

All products purchased through builtbyswift.com may be exchanged within 30 days of purchase so long as the product is in new and unused condition. Used or modified products will not be accepted for exchange. All shipping fees will be paid by the customer. Please follow the submission process below to initiate a return.

Exchange Limitations: You can exchange the original items for the same model in a different color or size.

Begin An Exchange

We’re incredibly proud of the quality of our products and offer a 1-year limited warranty against defects in materials and/or workmanship. Items deemed eligible for warranty coverage will be replaced at the discretion of Swift Industries to the original owner on all products purchased directly through Swift or an authorized dealer. Please follow the submission process below to initiate a warranty submission.

• Submit photos, order number/receipt and detailed description of defect via the CONTACT FORM.
• Product will be evaluated and If deemed eligible for warranty, A return shipping label will be provided to mail the defective product back.
• Once received, We will replace the defective item and ship promptly at no additional cost.

(Please read the “CARE AND CLEANING” section below before submitting your warranty.)

We use some of the highest quality zippers available but failure due to normal wear and tear can happen. In order to prevent failure and keep zippers running smoothly they need lubrication. We recommend Zipper Ease or other similar products on a yearly basis. If you do have a zipper failure, please clean the teeth with a brush and apply Zipper Ease before submitting a warranty/repair request.

For cleaning, we recommend mild soap with a soft cloth or sponge and rinse with fresh water.
In the unlikely case that the fabric tears, we recommend patching with GEAR AID Tenacious Tape or sewn on a patch. We do not recommend iron on patches.

We are no longer able service in-house repairs. Check out Switchback Repair in the Pacific Nothwest, or connect with your local gear repair service to extend the life of your Swift Industries products.

All orders ship within 2 business days of receipt of an order barring extenuating circumstances such as a fraud hold, or inventory issue.

If you need a timely shipment due to upcoming travel, we encourage you to select FedEx 2-Day shipping, or look for a Swift dealer near you.

Swift Industries is NOT responsible for stolen or lost packages. If your package says it has been delivered but it hasn’t, feel free to contact us and we’ll do our best to help. However, we strongly recommend that you contact the carrier to inquire about your package.

International customers are responsible for all taxes and customs duties that go along with a package. We will not declare any item as a gift or under declare its value to save on customs. Shipping times, especially international shipping times, can be variable. Please be patient and know that the carrier is working to get you your stuff as fast as they can. Be sure to check out the Dealer Locator to see if there is a Swift dealer in your country who can fill your order.

Most of our bags are shipped flat and may require minor assembly to give the bag its shape. Some packages include a piece of plastic that gets inserted into a special sleeve in your bag—make sure you keep it safe and check the videos out on the product page for instructions on how to insert.

Assembly Videos Can be found Here.