Swift Industries-Voluntary Recall

9” Swift Straps

Dear Swift Customer,

Swift Industries, in cooperation with the Consumer Product Safety Commission, is voluntarily recalling the 9” Swift Strap. The reason for the voluntary recall of 9” Swift Straps is related to a material handling / assembly anomaly in manufacturing that resulted in warranty issues (breaking) in a small number of units. The rubber straps that fasten the bicycle bag to the bicycle can break, causing the bag to come loose and fall, posing a crash hazard and injury hazards to the rider.

 

While it’s unlikely that your straps will break, we don’t want to take any chances with your safety. We ask you to discontinue use of them 

 

Affected Models 

The 9″ Swift Straps have been an included component only on the following models purchased between March 1, 2022 and July 2022:

• Zeitgeist Pack
• Catalyst Pack
• Kestrel Handlebar Bag
• Bandito Bicycle Bag
• Handlebar Foam Spacer Kits
• Individually sold or supplied 9” Swift Straps

 

The 9” Swift Straps in question are easy to identify – they are 9” long, made of black rubberized material, and feature a fox beside the black buckle. 

 

 

What Swift Industries is doing

 

We have stopped the distribution of any products with the original 9″ Swift Straps. All Swift Industries bags are now being shipped exclusively with alternate straps.

We have halted the manufacturing of the original 9” Swift Strap. 

We are replacing the 9” Swift Straps with alternate straps free of charge.

 

What we need from you

In an effort to ensure the safety of our customers, we ask you to stop using Swift Straps until replacements have been received. Please discard* these old straps immediately.

To request your replacement straps please review and follow the instructions below

 

 

If you purchased on Builtbyswift.com

Email recall@builtbyswift.com Subject: Voluntary 9” Swift Strap Recall to start a claim and receive a promo code to select alternate straps for free. 

Once the claim has been processed, you will receive tracking information in the email inbox associated with your order. 

 

If you purchased through a Swift Industries dealer 

For all purchases made via Swift Dealers in Japan, contact

Blue Lug, Inc. Open Distribution Division

Phone number : 03-6276-3356

Email : swift@weareopen.jp

Web : https://weareopen.jp

The team at Open Distribution is ready to replace your straps.

 

For all OTHER purchases placed through a Swift Industries dealer contact recall@builtbyswift.com, to receive your free replacement straps. 

 

Need further assistance? No problem!

Email recall@builtbyswift.com Subject: Voluntary 9” Swift Strap Recall to start a claim.

 

 

We care about our customers, and we want you to be safe. Continued use of the 9” Swift Straps is at your own risk – we are not responsible or liable for any incidents or accidents related to the continued use of the 9” Swift Straps 

 

* TPU is recyclable, but please check whether your local facility accepts TPU products before adding them to your recycle bin.