All customized baggage, discounted items, and seconds sales are final. ReadyMade baggage, stock parts and gear may be returned within 30 days, as new. Swift Industries will not refund used or worn baggage or parts. All shipping fees will be paid by the customer. Upon receipt of returned product in new condition we will refund your account minus the shipping charges. For Warranty repairs, Swift will cover domestic shipping fees for packages being returned to the customer.
Warranty and Repairs
We will gladly mend or replace Swift Industries baggage free of charge if our craftsmanship or material is flawed. Your baggage will be repaired or exchanged as needed. Please be in touch so that we can assess the issue and its warranty coverage. Not covered by warranty is damage caused by improper use or care, daily wear and tear, or damages due to accidents.
Non-Warranty Repairs – Repairs not covered under warranty are priced according to the complexity of the repair.
We love to repair Swift Industries bags to prolong their life!
Warranty shipping is paid by Swift Industries. Repair shipping is paid by the customer.
We are NOT responsible for stolen or lost packages. If your package says it has been delivered but it hasn’t, feel free to contact us and we’ll do our best to help. However, we strongly recommend that you contact the carrier to inquire about your package.